Best Buy Repair Support

[VinnyAR]

I had a service appointment in the first week of this month (September 2022). The company who was dispatched to make the repair did not show up and never responded to numerous phone calls or voice messages. When they finally responded via text message it was a hassle to get a service date.

The company finally came out to repair my dryer and it seemed like everything was going to be taken care of. I noticed some items shuffled around in my basement (where the appliance is), I checked my cameras for the time the technician was doing the repairs and noticed the technician rummaging around my basement. They used a shop vac to clean the inside of the dryer, which I am fine with, but they also took a can of lubricant spray to use for the repair.

That's something that I would be fine with as well if it weren't for the fact that I would prefer for the replacement of non-working parts and not just have them doused in lubricant. Fast forward to the end of the service and the tech just packs my can of lubricant in his work bag.

Returning to the tech rumaging through my basement, after they noticed the camera they seemed to have become weary and started poking around behind the camera. There is absolutely nothing behind this camera that they would have needed to mess with. I have multiple clips of security camera footage that captured these incidents.

The problem returned later that same day and I had to call to schedule a second repair. I requested that a different company be sent out because of what I had already gone through and also filed a complaint because of my missing property. I was told I would hear back in regards to my complaint after it was reviewed, a couple of days have elapsed since then and I still havent heard back from anyone. The same company was dispatched and I started from the beginning with them not showing up when they were scheduled to and then never responding.

I am on my third time trying to get this issue rectified.

[AllisonS-BBY Social Media Specialist]

Hello, VinnyAR.

Thank you for reaching out to us here on our forums.  We try and make all our delivery and installation as smooth and easy as possible. So, seeing an experience like this is never something we want to see and I appreciate you taking the time to bring it to our attention.  I would love to help you out with this and assist in any way that I can.  To do so, would you mind sending me a private message with your full name, email address, and phone number? You should be able to do so by clicking the blue button next to my signature.  

Thanks,