05-10-2019 09:42 AM
On my third "repair" attempt from Geek Squad and Special Forces. Since nearly the first part of buying my dryer almost 3 years ago, it has shredded and snagged our clothes. We had GSD come out and look at it and they could not find any issues or burrs or any reason why it is causing this. We have been hang drying most of our clothes, and only drying towels or things that we dont mind getting ruined.
Last week called warranty again to see if we can get it resolved because we are just sick and tired of having to hang our clothes when we have a dryer, and also tired of it eating and tearing everything. After another tech company came out to say they couldnt find it either (after taking nearly the whole dryer apart), the answer I got from support was there was nothing they could do other than keep sending someone out until they find the issue....
I think they should replace the dryer under my warranty. They are saying they cant because they havent replaced any parts. This makes no sense and they said that they will send another person out to come look at it again. When they dont find anything, they still wont do anything. Whats the point of the warranty then? Its a defective product and they wont honor their word on it. And on top if it, they told me that I will have to start paying out of pocket at some point for any warranty calls.
Just so frustrated. Why cant a company just be honorable and do the right thing?
05-10-2019 11:17 AM
Hi there, jonnyl2011!
Welcome to the Best Buy Support Forums!
It's disappointing to hear that you are having some trouble getting your dryer replaced. I know if my dryer was shredding my clothes, I would be pretty upset too! Our team would be happy to take a look into this, and see if there is anything that we could do to help get your dryer back up and running as it should.
In order to look into this for you, we will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
05-10-2019 04:02 PM