07-14-2021 09:09 PM
07-15-2021 10:01 AM
Good morning, cmdab,
Welcome back to our forums, and thank you for sharing your experience with us. A Geek Squad Protection plan (GSP) is a great way to protect your products from a variety of issues, so while I’m glad you purchased one for your dishwasher, the experience you’ve described thus far is certainly not one we hope to provide our customers when entrusting us with their appliance repairs.
I’d like to make sure we’re getting your information to the appropriate team so they might take a closer look into this repair, however, I’ll need a few pieces of additional information from you to do so. If you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
07-19-2021 04:47 PM
07-20-2021 01:41 PM
I can see that you’ve also already sent us a private message with an update on this issue. Please check your private messages going forward, as I’ll be reaching out to you there shortly.
07-22-2021 08:16 PM
07-24-2021 10:51 AM
Although multiple service appointments are never ideal, that may be necessary to service the appliance within the terms of the Geek Squad Protection (GSP) plan. More on our GSP plans can be found here.
At this time, our best option would be to plan for the upcoming scheduled service date. In the event that our support teams would be able to provide a more expedient solution, they may go ahead and contact your directly.
I sincerely appreciate your continued patience while we work towards repairing your dishwasher, and I offer my deepest apologies for any misunderstandings or miscommunications regarding this process.
07-24-2021 01:24 PM