03-06-2018 07:42 AM
03-07-2018 10:14 AM
Welcome to the Best Buy forum! That is a great question, but I’m sorry to hear your Galaxy screen cracked. The situation you describe on how your screen cracked sounds exactly like something I would do, so I would be happy to try to shed some light on your options.
Best Buy does have Cell Phone Repair for Samsung at limited store locations. I highly suggest taking a look at the link here to some more information about that service. Generally speaking, on Samsung cell phones we should be able to assist with issues like cracked screens, display issues, and power issues, among others. To get started, please make a reservation at store that can perform cell phone repair where they can assess your phone.
You didn’t mention in your post if you had purchased your cell phone at Best Buy. If you did purchase with us, did you also purchase a Geek Squad Protection Plan (GSP) for your phone? This may be important as some repairs like cracks may be covered under that plan. Take a look here for more information about GSPs for cell phones. I hope this information was helpful to you. If you have any further questions, please let me know.
|Kayla|Social Media Specialist | Best Buy® Corporate|
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11-23-2018 11:38 PM
This message has been moved to its own topic.