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Posts: 1
Registered: ‎08-04-2022

Do Fridge (A&E)Repair ever show up? Or just reschedule until you give up?

I'm on month 3 of trying to get our fridge fixed. Literally started this repair process in early June. A&E and the personal Best Buy repair people just keep cancelling and rescheduling. Having a working refridgerator is kinda, sorta important. You'd think a modicum of effort would be made to remedy the issue. Nothing better than getting the call center message from A&E telling me my appointment is cancelled and the person I'm speaking to doesn't even have the number for someone above them to escalate the issue.  

 

Dealing with Best Buy customer service is equally a nightmare.

 

I had a 4 day long labor that was less painful. 

 

Every review of A&E is negative. Why would BB work with them if they're known to be terrible. I'm absolutely disgusted, exhausted, and saddened by the lack of response and care from BB. With how much everything costs now, having to eat out constantly and watching all of my food rot and waste away was just devistating. 

Posts: 32
Topics: 1
Kudos: 7
Solutions: 2
Registered: ‎12-07-2021

Re: Do Fridge (A&E)Repair ever show up? Or just reschedule until you give up?

Hi, FridgeIsBroke,

 

Thank you for interacting on our Forums page! We appreciate you taking the time to reach out to us here. I went without a fridge for a few weeks, so I can only imagine the frustration you're dealing with. I would love to look into this for you. If you'd like me to assist, kindly hit the blue message button near my signature and provide me with your name, phone number, and email so that I am able to pull up your service history. 

 

I look forward to working with you!

 

Sincerely, 

Meghan|Social Media Specialist | Best Buy® Corporate
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