03-15-2019 06:25 PM - last edited on 03-18-2019 05:25 PM by Austin-BBY
03-16-2019 12:31 PM
Welcome to our forums. We always love new members, however, I do wish it was under better circumstances. Having a functioning laptop is so important. It sounds like there may have been some confusion around our repair process, and Geek Squad Protection. We would love to clarify whatever we're able.
When a computer is brought into one of our stores, we will first perform a diagnosis. If the repair can be performed in-store, we're glad to do so, and you'll usually have your computer back in a few days. If the repair cannot be completed in store, we must ship your computer to our repair facility. This process does take some time, and this is most likely the 1-4 weeks that you were quoted originally.
The exact details of how long a repair takes, how long parts take, and when a laptop may be replaced instead of repaired can vary based on a multitude of factors. If you have not already, I would encourage you to take a look at our Geek Squad Protection Terms & Conditions.
I do apologize that you have not been updated regularly during this repair process. In regards to future updates, I would encourage you to keep an eye on your email, or use this link to track your repair. If you have additional questions about your repair specifically, please utilize the button in my signature to send us a Private Message. Please be sure to include your service order number, as well as the full name, email address, and phone number used.