05-15-2021 10:46 PM
A claim was initiated with Geek Squad in early March 2021 in regards to the malfunction of our Kitchenaid dishwasher which is less than 2 years old.
On 03/15/2021 we received the first home visit from Rays Appliances, it was a disaster!!!!, the technician had no idea of how to identify the malfunction, stated he needed a service part, and would schedule a subsequent visit.
Multiple calls were placed to obtain some feedback to expedite the resolution of our dishwasher problem. I had to plead in order to get a service date.
On 03/23/2021 was our second home visit again from Rays Appliances, the technician had no idea (he was clueless), came empty-handed, brought no parts, and again left without a fix for the dishwasher, he would require another visit.
Days passed and no news, again multiple calls were placed, placed on hold several times. All I wanted was a follow-up appointment and fix the dishwasher, no dishwasher for 8 weeks now!!!!
On 05/05/2021 the third home service visit from Rays Appliances, now a different technician who brought a motor for the dishwasher, this technician was surprised that the issue was not with the motor and with the drainage. He called the company to inform them of his findings.
On 05/14/2021 I called again and to my surprise, I was informed that my claim was closed and that my dishwasher had been fixed!!!!!!
I requested a different company to come for the "fourth visit" now 12 weeks without a dishwasher.
Patience has limits.
The number of calls and time spent explaining, requesting, and not receiving the "best customer service demeanor"
I will contact the Better Business Bureau
I will contact KitchenAid
I will make sure no one else has to go through this absurdity!!
05-16-2021 10:11 AM
Thank you for joining the forums to let us know of your experience!
I’m sad to hear that things have not gone as expected.
We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened.
To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.