04-26-2020 12:18 PM
05-07-2020 03:28 PM
Good afternoon, Dunamis,
Welcome to our forums, and thank you for sharing your experience with us. Whenever our customers reach out to us or our Geek Squad by phone, we’re hopeful they’ll be able to receive the assistance they’re looking for. From what you’ve described, your calls to our Geek Squad are far from the level of service we hope to provide our customers, and I apologize for any frustration these calls have undoubtedly caused.
I’d like to make sure we’re fully documenting your feedback here at our Corporate Headquarters, to ensure your experience is visible to the appropriate parties, so they might address any coaching or training opportunities that may present themselves. For me to do so, I’ll ask that you send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to send me this information. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Thank you in advance,