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Posts: 3
Registered: ‎04-26-2020

Disgusted With Geek Squad!

I called Geek Squad - implementing total tech support I paid fully for - during the week but the wait times were super long. I called yesterday, Saturday, and was advised wait time should be about 17 minutes, so I waited. One hour and twelve minutes later someone picked up but would not say anything. So I waited. After about 10 minutes they hung upI tried again this morning, this time i opted for a call back..."within 8 minutes," they said. About 20 minutes later they called me back but would not say anything. I waited periodically saying, "Hello?" numerous times. They never answered and again eventually just hung up. I am going to find these offenders. I want them reprimanded . . . at least. I am so upset right now! Saturday's call was at 4:23 PM for 1 hour and 12 minutes 4/25/20. My phone ***-***-7627. Today's call was at about 10 am from the same number. This is terrible! No consideration from this staff for it's customers!
Posts: 4,257
Topics: 40
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Solutions: 251
Registered: ‎11-29-2016

Re: Disgusted With Geek Squad!

Good afternoon, Dunamis,


Welcome to our forums, and thank you for sharing your experience with us.  Whenever our customers reach out to us or our Geek Squad by phone, we’re hopeful they’ll be able to receive the assistance they’re looking for.  From what you’ve described, your calls to our Geek Squad are far from the level of service we hope to provide our customers, and I apologize for any frustration these calls have undoubtedly caused.


I’d like to make sure we’re fully documenting your feedback here at our Corporate Headquarters, to ensure your experience is visible to the appropriate parties, so they might address any coaching or training opportunities that may present themselves.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to send me this information.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Thank you in advance,

SeanM|Social Media Specialist | Best Buy® Corporate
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