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Posts: 1
Registered: ‎04-07-2021

Did not get any service for new machine

Got my new washer home on 4/6/2021. First load of laundry the agitator comes loose and is laying on top of the clothes. I called the store to have someone come out and fix it from Best Buys. I was told either I can bring it back and trade it for another one ( I'm 60 years old, picking up washers I don't want to do every day) or I would have to get another service company to come out and fix it. Best Buys would not come look at a brand new washer with only 1 wash on it. As far as I am concerned, I will never buy another thing from your store. If you can not fix what I buy from you, then I will take my business else were. Best Buy Customer NO Service is what y'all are. It is not like it is lite and not bulky. Moving it once was enough. And I will say I did go off on the person who answered the phone.

Posts: 678
Topics: 40
Kudos: 87
Solutions: 25
Registered: ‎07-23-2018

Re: Did not get any service for new machine

Hello, jedi4342,


Thank you for visiting our online community. It is always nice to hear from one of our patrons, and we appreciate you choosing Best Buy for this purchase. If the agitator on your washing machine somehow came loose, it stands to reason you would be seeking guidance and support. Based on what you’ve said, this appliance seems to be within the return and exchange period, which is explained in our Return & Exchange Promise. That said, I’d like to ensure all routes to resolution are being explored. I would love to learn more about this, as well as offer any assistance I’m able.


To get started, please send a Private Message. For verification purposes, please be sure to include your full name, email address, and telephone number. Once received, I will be permitted access to the order history. Please know, I will be unavailable the next two days. If you do not receive an immediate response, I will reconnect with you on Sunday.



Sarah|Social Media Specialist | Best Buy® Corporate
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