I called Geek squad and explained my issue (added new wifi card and built in Asus surge protection trips). Not sure that issue was fully understood by phone agents because when I came in to drop off computer, it was immediately assumed that there was a 90% chance of data loss.
The main issue is that NOBODY provided a timeline estimate for the diagnosis. I had expected to drop off the computer and come back a few hours later and either take it home or decide to leave it for repair.
Store agent tells me that I have to leave my computer for 2-3 days. Seems more like they're looking at this as an actual surge that wiped out my hard drive and they are trying to see what's recoverable.
I had specifically asked if I needed to turn the built in surge protection back on (I figured out how to turn it off, and that seemed to be recommended even from Asus). I mean I guess I could have tried some troubleshooting on my own.
Does it really take 2-3 days to determine if there's an issue with the PSU? Does it take 2-3 days to simply turn the surge protection back on and boot up the computer? What about taking the new hardware out and booting up the computer? Checking for a BIOS update?
I can understand 2-3 days for data backup and restore, but I don't think it's at that point yet. Basically just wondering why it wasn't thought to inform me when I called in the appointment request that I may have to leave the computer for a few days.
