09-27-2021 07:22 PM
I purchased a dell monitor to use for work and gaming about 45 days ago. I chose the open-box option to save about 20 dollars, under the assumption that everything would work properly as it was in "like new" condition. As of last week the monitor has proven to be defective, and I have used it no more than 70 total hours in that timeframe. Issues started with numerous green lines appearing at the top of the screen, and now the entire monitor flashes with multicolred lines off and on every 3 seconds, making it impossible to use (I am writing this from my laptop or else I could have a seizure). Given that I purchased a used product and it didn't have any major issues until after the return period ended, I don't know what my recourse is in this situation. I have talked with customer service representatives that essentially told me "too bad, so sad" after selling me a completely defective product. The most frustrating part is that I was promised, and paid extra, for a monitor which was advertised as lightly used with no internal problems. What I received was a monitor that is completely unusable, and now I am not going to be able to exchange this product that was clearly not tested properly before being resold.
P.S. the issue is solely with the monitor, I've tried connecting to different devices and using other HDMI/Power cables to no avail. Link to product below
09-28-2021 06:52 AM
You will need to contact Dell directly for warrenty support if you did not opt for the extended servcie plan.
If it worked fine for 70 hours then I do not think we can speculate that they sold you a defective monitor.
09-28-2021 01:06 PM
Hi there, Courtrp,
Thank you for taking the time out of your day to reach out about this, and welcome to our online Forums! I'm saddened to hear that you're running into issues with your open box Dell monitor not long after purchasing it. As someone who worked in Geek Squad in the stores for years, I can say that every eligible, returned item has to be thoroughly tested before being released back as an open box. Once it passes all of our tests for physical appearance and full functionality, it's then sold at its respective condition. Sadly, it sounds like there may have been an underlying manufacturer issue that didn't show up until it was used a good amount.
That being said, as bobberuchi mentioned, reaching out to Dell's customer service would normally be the next step. If you didn't purchase the Geek Squad Replacement plan for this unit, all that's left would be the manufacturer warranty. However, if you'd like, I'd be happy to look into this and see if there's any other alternative for you. To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? You can find that button to the right of my name down below. I look forward to hearing back from you!