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New Member
Posts: 1
Registered: ‎12-21-2018

Delivery mix up & frustration follows

I ordered a new tv, with a new wall mount and delivery/installation. Recieved a text to schedule installation/delivery, when I called them to schedule I asked if they would deliver everything and they said yes. Guys came to deliver and mount the TV...they had the TV but no wall mount! when I called they told me that the TV and mount were two seperate orders...nope - have a screen shot of the order with all three items (tv, mount and installation) confirmation. They told me the mount will be delivered tomorrow & that I can reschedule installation. they then put me on hold...and dropped me. I called back and talked to somebody that was trying to reschedule me for next Thursday, they said they would call back. two hours later nothing. I called back explained what happened, i then got put on hold & dropped AGAIN. finally called back got a sweet woman who told me she will call be back within 24 -48 hours to let me know if they can install on Thursday.  We'll see, at this point my Christmas gift to the family will be sitting in a box until sometime well after Christmas. this has left a bad taste in my mounth with Best Buy. will find other places to shop that have a more fluid workstream between the business and their third party vendors...

Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Delivery mix up & frustration follows

Hello bkemp51,

 

Thank you for registering on our forums and sharing your experience. I appreciate the chance to look into this and hopefully improve our processes going into the future. Can you please send me a private message using the link in my signature, and confirm your full name, phone number, and email address? Please also let me know if this order was completed or if you are still waiting for the TV. 

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
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