03-03-2021 12:09 PM
03-03-2021 04:26 PM
2-3 weeks is the time window usually quoted when not in the middle of a pandemic, unfortunately with parts shortages and the number of units awaiting repair these times are extended. Taking it elsewhere would likely not result in much of a time difference, we have a number of customers who participate on these forums who have confirmed it is an industry wide issue right now. Hope this helps clear up the current consumer electronics repair situation.
03-04-2021 10:51 AM
Welcome to the Best Buy Forums!
Between distance learning, working from home, and just trying to keep yourself entertained during this pandemic, a laptop is absolutely a necessity to have. I can understand your concern in wanting to get yours back from repair as quickly as possible.
As our friend jdogg836 mentioned, the 2–3-week time frame is an estimate given when everything is normal with repairs. With that being said, the pandemic is causing limited availability to parts, as well as a lot more repairs for items that everyone needs to function day to day, that they may not have needed before. Long story short, it does mean that normal repair times are rarely able to be met.
While I can’t guarantee any particular outcome, I can certainly look into your service order to see if I can provide any insight into your repair. To do so, please send me a private message with your full name, email address, phone number, and your service order number. You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.