Best Buy Repair Support

[clydelee]

Three months ago, I had a Geek Squad technician defraud me and steal $500.  I have made numerous attempts and phone calls to try and get my money back.  I have gotten nowhere and I have not been allowed to speak to anyone about the fraud.  I keep getting passed around to technicians even though I am being told that I am going to be connected to the fraud department.  There is supposedly a case report, but I can't get a copy of it because I am being told that there is no email capability to do so.  So, the most recognized computer experts don't have email.  

In my situation, I called Geek Squad because of a problem with my computer, more specifically Windows 10.  After speaking with the first representative, I was passed on to a second representative.  This rep told me that I needed an upgrde to Windows 11 and it would cost me $299 for a 2 year plan which I found out from my report within 2 days, that Geek Squad never does this.  So, I was charged $300 to a company called Newegg and I was charged for 2-$100 Nordstrom gift cards.  I never order any of this and never received it.  I cancelled my credit card as soon as I realized what had happened.  This person who did this has called me representing Geek Squad on 3 occasions since trying to get me to let him in to my computer.  Obviously, I have learned my lesson and told him to stick it where the sun don't shine.

I you read this and you have had a similar situation, please try to contact me.  You may not have a chance to do so as my first message about this has been deleted.

[hockeycanuckjc Community Veteran]

I'm sorry to hear of your circumstances. In regards to the removed posting, it may have been removed due to a violation of the terms and conditions you agreed to when registering for a forum account.

The behavior you described does not represent Geek Squad protocol. They are held to high standards for helping customers with technology problems and also with installation and repairs etc. There has been scams floating about online recently where crooks have posed as Geek Squad agents. 

A more comprehensive list of these scams and how to protect yourself can be found here: https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...

If this indeed happened and they were official reps, Best Buy would have a log of it in their system as customer trust is a priority and they would have a log on how customers information are accessed and so forth. 

[clydelee]

I have been a Geek Squad member since 2014 and I am going in to Best Buy and cancel my membership.  I called the 800-433-5778 number that I have always called and got scammed.  I expect them to be responsible for reimbursing me.  What gets me is they won't give me the case report so I can use it to get part of the money back from my credit card company.

[Sarah-BBY Social Media Specialist]

Hello, clydelee, 

Thank you for joining our online community. It is always a pleasure to welcome a new member, although I wish the circumstances that brought you here had been related to a positive experience. What you’ve described does sound concerning, and I understand why you’d want this matter to be investigated. I noticed hockeycanuckjc already provided a link including information on protecting yourself from scams, which many customers have found to be very helpful. I would be happy to offer any assistance I’m able. 

To proceed, please send me a Private Message. To access this function, please use the darker blue icon, which is located across from my signature. For verification purposes, please include your full name, email address, and telephone number. If you have any case numbers or service order number, that information would also be helpful. My normal schedule is Sunday through Thursday. If you do not receive an immediate response, I will reconnect with you when I return to the office. I look forward to hearing from you. 

Best, 

[clydelee]

I had $500 taken from me by the Geek Squad.  After numerous attempts, I can't get anyone from Best Buy or Geek Squad to do anything about it.  Unless you can help me, don't respond.  Apologies are no longer accepted.  I want to be made whole.

[jdogg836]

I looked over your previous post and it does appear everyone in that threat was helping you: Best Buy would not have you buying gift cards and/or involving either Newegg or Nordstroms. The link provided by one of our most tenured superusers Hockeycanuckjc is still chock-full of the most helpful tips on how to proceed. I’ll post it again here to help you out: https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...

It also appears that a moderator attempted to assist, although naturally I cannot see your private messages with that individual. If they were unable to provide further details via private message, it would be that you truly were not speaking to anyone representing Best Buy or the Geek Squad. In that case, the links provided in the “protect yourself” url above should provide the most direct path towards a resolution.

[clydelee]

More of the same.  That info provided about scams simply tells me how to avoid them and how to report them to law enforcement.  They will not get my money back and should not have to spend their time getting it back because an individual proporting to be a Geek Squad member at the Geek Squad phone number you list to call for problem stole my money.