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New Member
Posts: 2
Registered: ‎03-03-2018

Definitive technology sound bar shuts off

2 month old Def Tech micro sound bar and sub. Shuts off after about 2 minutes. When I turn it back on, only stays on for another 1-2 minutes. Tried to check wi-if setup but it wont stay on long enough to go through steps. Any ideas?
Posts: 2,779
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Registered: ‎09-29-2008

Re: Definitive technology sound bar shuts off

Hello, Jae1526-

 

Welcome to Best Buy's online community. 

 

A sound bar and sub can bring a lot of audio power to your entertainment. Therefore, I understand how disappointing it can be when it turns off all of a sudden. There are some basic troubleshooting tips I can share with you to see if it helps solve the issue. 

 

The first one is to unplug the soundbar from the electrical socket, allowing it to be unplugged for about 15 seconds and then reconnecting. Still experiencing the issue, try to go through the equipment connections and make sure nothing is loose. 

 

It can be very tough to diagnose something without taking a clear look at the connection, so my final recommendation will be to contact either Definitive Technology or Geek Squad to have someone come out to your home and help you get the most out of your audio equipment. 

 

Thank you for posting!

Karina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-18-2019

Re: Definitive technology sound bar shuts off

My definitive technology solo cinema XTR, sound bar just started doing the same thing.  It’s two years old and performed well, but then lately it would cut all sound.  Turning it off and then on would get sound back.  Now it’s much worse.  I can get ten minutes, sometimes thirty mins, sometimes two minutes, and it cuts all sound.  The input lights shows the same, but no sound.  On initial startup it can take a dozen on off cycles for it to finally get sound.  Now I leave it on all the time even with the tv off.  Solves the initial no sound problem, but not the intermittent problem.  

No more warranty.  Expensive and going to the dump now.

Posts: 1,217
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Registered: ‎10-03-2017

Re: Definitive technology sound bar shuts off

Hello, LouieLoue,

 

Uh-oh! That is definitely not normal nor how we'd expect your sound bar to operate. So that I can see if I can assist further, could you inform me on how old your sound bar is and if you opted into our Geek Squad Protection plan?

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-03-2018

Re: Definitive technology sound bar shuts off

definitive technology is crap. Mine had issues at least once a month... and no I didn’t pay for insurance on a “high end” product that should last for more than 2 years. I simply put it in the extra room where it’s only used a few times a year. $750 paper weight
New Member
Posts: 2
Registered: ‎05-18-2019

Re: Definitive technology sound bar shuts off

I sent an email to warranty at definitive technology website.  

Posts: 1,217
Topics: 14
Kudos: 123
Solutions: 77
Registered: ‎10-03-2017

Re: Definitive technology sound bar shuts off

Hello, LouieLoue,

 

Gotcha! If the item is still within the 1 year manufacturer warranty then they should be able to assist with the issues you are facing.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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