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Posts: 1
Registered: ‎05-13-2019

Defective TV + Worst Customer Experience

I recently bough a TCL TV and realised that it has vertical red lines.  I called up the customer care and they directed me to the Marlborough store(from where the TV was purchase). The lady from the store told me to come to the store to authorise a request to replace the TV. I went to the store and the store manager said they don;t make the tv and have no control over the products. They ask me to pay money for shipping and replacing the defective product. Very unprofessional experience. On top of that they said to come back again with the tv. Super rude and incovinient. Not sharing complete information with customers selling them defective products. Didn't expect this from best buy. Will stopping buying anything in future. 

Posts: 7,184
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Solutions: 395
Registered: ‎12-23-2016

Re: Defective TV + Worst Customer Experience

Hello, Shantam,

Welcome to the Best Buy Community forums. I’m sorry to hear that television isn’t working for you, and I apologize for the poor experience you had in the store. We never want a customer leave feeling that an employee treated them rudely. 

We do offer service options on some televisions under the manufacturer’s warranty, but other will need to be serviced directly through the manufacturer. If the TV is outside of warranty, we may be able to provide repairs for a charge.


I’d like to look into the options here for you. Please send me a private message by using the link in my signature below this post. I’ll need you name, email address, phone number, and the customer service PIN from the bottom of your receipt if you have it.


Thank you,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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