09-02-2021 07:09 PM
09-03-2021 12:59 PM
Thank you for taking the time to visit our community forums and letting us know about your experience with getting this freezer repaired. Having purchased a few appliances in the past, I know that transporting them isn't an easy thing to do so I can understand wanting to pursue a different options in getting help with this. I would be glad to help you look further into this.
Based on your post, it sounds like the Geek Squad has already looked into a few different methods to help with repairs or replacements. If you'd like, I can review your case history to help clarify these options moving forward. I will need to gather a few more details so I can continue to look into this.
Can you please send me a private message with your:
Case numbers (if available)
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.
09-21-2021 10:43 AM
We appreciate you visiting us again through our Community Forums. My colleague Andrew is unavailable, however as he stated we focus of engagement is by way of social media. We are unable to initiate or support phone calls. If you would like to share your name, phone and email with us by selecting the blue button near my signature,
If you would like assistance by speaking with a representative by phone we recommend you contacting My Best Buy Customer Care (888) BEST-BUY or (888) 237-8289.
We look forward to chatting with you soon.