Best Buy Repair Support

[mwkidd03]

In Dec 2020 I bought a new, built-in Dacor Refrigerator from Pacific Sales in San Juan Capistrano, Calif. This fridge cost $8,000 so you would expect it to last a while.  The fridge lasted 4 months and is now broke.  A warranty approved/authorized service repair technician couldn't come to my home for over a week.  Pacific Sales or Best Buy would not offer to provide a loaner fridge so I'm "dead in the water" for at least a week without use of a fridge, after paying $8,000 for my Dacor 4 months ago.  They say its a manufacturer issue and "there's nothing we can do." After the service repair visit, I am advised that the cooling system has a block or some other malfunction, and needs to be repaired.  And of course none of the necessary parts are available for a few days so I will be "dead in the water" at least 10 days before getting any refrigerator service again. I asked for/demanded a new replacement fridge, as I don't want to be dealing with this "lemon" every few months.  I was denied.  I asked for the cost of my spoiled food to be reimbursed.  I was denied.  Doesn't anyone stand by their products any more? Be very wary of purchasing large appliances from Pacific Sales, Best Buy, and Samsung/Dacor.  They will not help you if/when the product breaks down ... even if only after 4 months!   

[Allison-BBY Social Media Specialist]

Hello, mwkidd03!

Thank you for joining our online community and posting on our forum. I know how crucial it is to have appliances working in your home, especially when it comes to something as important as a refrigerator. After spending that amount of money on this unit, I can understand your concern having to wait for it to be serviced. Going without this appliance and having food spoil is also a huge inconvenience. I hate to hear this has happened, and I'd like the chance to see how I can help.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,