11-04-2017 11:06 AM
I was taked into a subscription for geeksquad by the salesman at best buy when I purchased the tv. They showed up with the television and set it up in August, all good. Next step was to make an appointment to have the tv calibrated which I did for Oct 7th between 1 - 5 pm. No one showed up or called after we stayed home all day waiting and put our dog in daycare $50 for nothing, worst part was no one called and when I called Geeksquad they could see the appointment but could not explain why it was not fulfilled. Okay so as upset as I was gave them a second chance and rescheduled for today Nov 4th between 9am - 2pm, I call at 11:30 am to confirm when they will arrive and one again I am told that they see the appointment but no details showing and no one will be coming once again. I am soooo upset I can't even explain, how does a company like this exist ! All I am told by bestbuy today is they can reschedule again, are you kidding me !!!! I am going to the better business bureau to file a formal complaint, I am going to head office and I am going to advise everyone I know NOT to ever sign up for geek squad ( I know a lot of people ) and not to get sucked into a membership by bestbuy. I will also ensure that all forms of social media are populated with this negativity.
11-05-2017 08:59 PM
Thank you for taking the time to register to our Forums to let us know about your experience with the Geek Squad. I am sorry to hear that they did not show up at two different appointments you made.I can absolutely understand how frustrating it is to take a whole day off only to not get your TV calibrated. I would certainly like to get some further information from you so I can help look into this.
Can you please send me a private message with your:
Full name on account:
Phone number on account:
I look forward to hearing back from you so I can look further into this for you.