Best Buy Repair Support

[guofam81]

Per Apple's suggestion, I took my iPhone XS to Geek Squad to have its battery replaced.  After waiting 3 hours, the Geek Squad tech claimed that the battery could not be repaired because the screws were stripped.  As this iPhone has never been serviced or even opened in the past, I think it's safe to say that the Geek Squad tech damaged my iPhone and lied to avoid getting in trouble. 

Since the screws are damaged, even Apple will not touch the phone.  They did mention that I should NEVER take my iPhone to Geek Squad since their training is subpar.  I wish I had known that sooner.      

[AndrewB-BBY Social Media Specialist]

Good morning, guofam81,

Thank you for taking the time to reach out to us regarding your iPhone repair. I rely on my phone for almost everything so I can understand wanting to get the battery replaced to prevent any issues from occurring in the future. While all of our store locations are Apple Authorized Service Provider and our Agents trained by Apple, I appreciate you providing your feedback about this experience.

While I wish I could offer a different solution, I would recommend working with Apple or the Geek Squad to see what additional options may be available to assist you with this phone moving forward. Please let me know if you need any assistance getting in touch with your local store, I would be glad to reach out to them on your behalf.