04-01-2021 09:25 AM
I purchased a new stove in December 2019. Less than two years later, the control board has to be replaced for $275!!!!! When purchased I was told that my Total Tech Support would cover any repairs!!! Absolute lie. And now nobody wants to acknowledge that there was a screw up regarding explanation of coverage. I need some answers and not the ones telling me what the service plan is opposed to the coverage plan!
04-01-2021 11:55 AM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to write us regarding your Total Tech Support Membership. We want to be as up front as possible with our services. That's why we post it online, and in our stores, as well as printing an abbreviated version on the pamphlets in the stores. We also provide the full Terms & Conditions on our site. I'm apologize for the misinformation provided by your sales associate. Although I won't promise a different outcome, I am happy to review this for you.
First, please send me a private message with your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing back from you.