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Posts: 1
Registered: ‎03-25-2019

Customer that almost went elsewhere

I had a horrible experience at a store in Waldorf, Md. I need to know how to file a formal complaint against the GM, of all people, of that store. If I hadn't worked at Best Buy years ago, I would have thought that's how they treated well paying customers.
Posts: 570
Topics: 21
Kudos: 115
Solutions: 25
Registered: ‎11-23-2018

Re: Customer that almost went elsewhere

Hello, Humble1, and welcome to our online community!


Thanks for reaching out to us here on the Forums. We hate to hear you did not have the kind of experience we strive to provide our customers while visiting our Waldorf store. And as a former employee, I'm sure you know we would like to hear about what happened and see what we can do to help moving forward.


If you are looking to speak to someone over the phone regarding your experience, the number to our HR Department is (866) MY-BBY-HR or (866) 692-2947. You should be able to give them a call to discuss any concerns that you may have.

In addition, as our team works directly out of our corporate office, we are happy to look into any complaints or order/service issues further for you and document your concerns here at the corporate office. Please send me a Private Message if you'd rather discuss your experience through this platform. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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