Best Buy Repair Support

[jillianl2182]

I am not sure what is going on with Best Buy but the customer service is going down 100%%%%. Feb 14,2023. I  received a call from a geek squad manager after having 2 computers at their store for a week or so and no communication. A few days prior I had gone in to see the status of the computuers and while I was there I had asked one of the Geek Squad associates about a desktop computer I was thinking of purchasing for my son. He said to "Instead of investing in a computer you should  get a new phone." That is so incredibly rude and unprofessional but thats not even all. Tuesday Feb 15 I called the store again around 5:30PM to see the status of my computer and I was told that an agent would call me tomorrow. I said why cant you just tell me what is going on with the computer? The agent on the phone said it looks like the hard drive is bad . Why could no one have said that when I called any of those othertimes or when I was in the store on Saturday or Monday picking up my other computer? Why has no one given any updates? It is ridiculous.So the Manager called me back shortly after that and said if I buy a new computer he will give me a discount and if I buy an open box computer he will give me a bigger discount. So I went online and found an open box computer at BestBuy.com about an hour or so away from me in Excellent condition at an incredible price and it was the last 1. I drove down to the BestBuy store in ClearWater Fl to pick up my computer and asked the associate if there is anything wrong with the computer. He said it says there is residue on it he opened it and it looked like there may have been a sticker on the back of the monitor other then that everything is there and some people just like prostine computers so thats why its such a low price. I asked him if he can make sure it works. He brought it over to Geek Squad plugged the computer in powered it on and then when he went to shut it off I said you dont need to ower it down?? H e said no it wasnt on long. he wasnt shutting it down like you normally would he just hit the power button and pulled the plug out. When I got home hours later and took it out of the box the computer is missing the keyboard, the mouse and the best part it now has a blue screen and says Computer did not restart correctly or something like that. I tried several times. So now I do not have a working computer that I just purchased and its because your associate. I know I can bring it in and have geek squad fix it but I still DO NOT HAVE ALL THE PIECES IT WAS SUPPOSED TO COME WITH,,,, The associate said Everything is there when i PICKED IT UP. I drove there and because he couldnt even take 2 extra seconds to power down correctly I dont even have a working computer. This is disgusting. Is this how Best Buy treats their customers???

[Bacarri-BBY Social Media Specialist]

Hey there, Jillianl2182,

Welcome to the Best Buy Forums!

We appreciate you taking the time to reach out and detail out your most recent service and shopping experience. Trust when I say that this is not how we intend on any of our customers being treated while shopping at their local Best Buy store. This situation sounds like it was extremely disappointing. While this is not the experience we strive to provide for our customers, I am happy to assist you where I am able to.

Please send me a private message with your full name, phone number, and email so I can assist further. To send it, click the blue button under my signature.

Regards,

[Bacarri-BBY Social Media Specialist]

Hello, Jillian,

Thanks for sending over this information. Firstly, I would be happy to get this feedback regarding your store visit over to that stores leadership team so they can be aware, and document it at the corporate level as well. I would also be happy to request that the Geek Squad team look at getting that blue screen resolved considering the associate did not turn the unit off correctly. 

Additionally, I did take the time to look at your order and can see that the open box item you purchases was listed as satisfactory and not excellent. That said, the item is subject to missing parts and accessories. I do understand how frustrated you must be considering you were under the impression that the item was excellent. Can you please provide me with a picture of the open box tag so I can take a better look?

Bacarri
Social Media Care Specialist
Best Buy Corporate
 

[jillianl2182]

sure I can however the associate did open the box and did also say everything was there not that I asked but he said the only thing wrong was the residue of the sticker. how do I send a photo on here?

[Bacarri-BBY Social Media Specialist]

Jillian,

I understand how that information the associate provided could have been misleading. To send the photo, you should be able to just copy and paste it in the message area, or click the image button to upload.

Bacarri
Social Media Care Specialist
Best Buy Corporate
 

[jillianl2182]

 https://www.facebook.com/photo/?fbid=5918931461529600&set=a.104095096346628&__cft__[0]=AZWhF7sAcUhYd...