09-18-2019 03:00 PM
I was visiting family in Little Rock area when I noticed that my laptop had a missing screw on the bottom. I went into the Best Buy in North Lottle Rock to see if I could get someone to take a quick look and let me know if it was an easy repair. The oung lady told me I would have to make an appointment with the Geek Squad to look at it and see. Since I'm not from here and will be leaving tommorow I am not able to make such an appointment and leave my laptop for whatever time they would need to replace a very small screw. I find it hard to believe that an apointment is needed while I'm in the store for someone to look and tell me that yes it has to be sent off, or that screw will need to be ordered or anything like that at all. It appeared that I was asking to move a mountain when a 1 minute conversation with the Geek Squad was all I wanted. Needless to say I left the store and went to a competotor nearby that also sells computers and the clerk said he didn't have the part but was willing to order it. I politlely told him that would not be neccesary. That's all I wanted from the Best Buy I went to. I have purchased many things over the years from Best Buy and I was really surprised at the way things were handled today.
09-18-2019 04:54 PM
I forgot to add that I purchased 4 new laptops from the competitor of the Best Buy store I was in. We had planned on giving them to our grandchildren for Christmas and I was going to get them at the Best Buy I was. Oh well. I guess they won't miss that little purchase of about 1900 dollars.
09-22-2019 02:06 PM
Thank you for taking the time to share your experience with us here on the Best Buy Forums. It's important to us to make all of our clients feel valued and feel comfortable coming to us for support with their technology so I regret to hear that this wasn't the case when you visited the Geek Squad with your laptop.
While this is far from the kind of experience that we aim to deliver, I do sincerely hope you give us another chance to better serve you in the future. Please don't hesitate to reach out to us if you ever run into any questions or need any support.
We're always happy to help,