01-02-2019 02:07 PM
01-02-2019 06:51 PM
That's definitely not the best way to have presented the information to you, and for that I apologize. While the addition of Geek Squad Protection would give you extra coverage and a clearly defined No-Lemon policy, ultimately waving that in the face of someone who opted to stick with Manufacturer Coverage is not very professional.
When you are covered by the Manufacturer Warranty and outside of the Return and Exchange period, Geek Squad can typically perform repairs under that warranty to get you back up and running. While we are performing the work, ultimately the provider of that warranty is the Laptop Manufacturer. Likewise, to be able to exchange the defective unit would require a return authorization from the Manufacturer. Every computer maker handles this differently, so reaching out to them would be your best bet should you want to go that route. If they choose to issue a replacement, they might even allow it to be fulfilled by Best Buy.
01-02-2019 09:49 PM
01-05-2019 04:21 PM
01-05-2019 04:56 PM
01-05-2019 05:25 PM
01-06-2019 03:19 AM
A 6 month old computer should not be dying on me!
Electronics fail all the time. This is why manufacturers provide a 1-year warranty (sometimes more or less) on their products.