01-05-2019 01:33 PM
Bought a new computer, Lenovo Yoga. Within the first 30 days, a piece chipped/popped off, causing the screen to tilt. I went to the store, asked for a new one... Was told by CSA Camille that it's not a Best Buy issue, that I need to speak to the manufacturer. Really? The product isn't even 30 days old and you won't replace it? Then she starts to tell me that it looks like I dropped the computer... there were no dings, dents, scratches... The woman was completely rude and unprofessional... I told her that I absolutely did not drop the computer and she just rolled her eyes... I could get no where. I left the store and called the 1-888 number. Turns out that Best Buy WILL replace the computer... and they did.
CSA Camille should be fired. She was rude, unhelpful and absolutely ignored Best Buy policy because she just didn't feel like replacing my computer... I have no idea why... My advice - stay away from Southfield, MI store and Camille! Use the 1-888 number if you need help.
01-07-2019 01:15 PM
01-07-2019 02:23 PM
Thank you for choosing Best Buy for your Lenovo Yoga purchase. We appreciate the time you’ve taken to post to our community to share your exchange experience at your local Best Buy in Southfield. We’d be happy to shed some light on this for you .
Our Return & Exchange Promise shares that we’d be unable to take back items that are damaged under policy. This is noted under our Final Sale and Nonreturnable Items Special Consideration. We’re happy to hear that an exception may have been extended to you by our support teams at (888) 237-8289. However, it’s disappointing to hear that Camille may not have addressed your concerns in a more professional manner during your store visit. Thank you again for bringing your feedback to our attention.