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Posts: 1
Registered: ‎10-24-2022

Customer Service/Geek Squad FAIL

I called the Geek Squad. Waited half an hour to speak to someone, just so I could be sure what I needed could be provided by the local Squad at my store.

 

I told them I had a 27" iMac and I wanted them to install more RAM. He asured me that's just what the local Geek Squad is for, and to just schedul an appointment online. 

 

Scheduled an appointment. Drove 25 minutes to store. Waited 20 minutes in store. Associate came to me, asked me what it was I needed. The moment I told her she said, "Oh, yeah. Sorry to give the bad news but our contract with Apple doesn't allow us to open up Macs."

 

So I'm out roughly two hours. I will never turn to Best Buy again. For anything.

 

I wanted to send this as an email to corporate, but you don't offer that option. So here we are.

Posts: 97
Topics: 2
Kudos: 14
Solutions: 4
Registered: ‎11-03-2020

Re: Customer Service/Geek Squad FAIL

Hello, 

 

Welcome to the Best Buy Forums page! We appreciate you reaching out regarding a recent Geek Squad appointment you had. I sincerely apologize on how this experience has turned out, it's not the type we strive on providing. I would love to document this feedback within our corporate teams. If you can, please send over a private message with your full name, phone number and email address. You can click on "Private Message" next to my signature. 

 

Kind regards, 

Alex|Social Media Specialist | Best Buy® Corporate
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