10-27-2018 02:42 PM
Hello,
I'm looking for an email address to compose a message as a complaint for the customer service I just received via phone call and also to see if there's an easier method for rectifying an issue I faced earlier today.
Please advise.
Thanks,
Eric
10-27-2018 05:11 PM
10-29-2018 12:16 PM
Hey Eric,
Welcome to the forums and thanks for the post! @jdogg836 is spot on with his recommendations. While we don’t currently have a customer service team reachable via email, I would be happy to assist in any way I can right here on the forums. Feel free to provide some more details here or send me a private message.
Best,
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07-01-2019
01:38 PM
- last edited on
07-01-2019
01:57 PM
by
Sarah-BBY
My Order # is {removed per forum guidelines}. Here is my tale of shoddy service for my LG washer, after many phone hours and complaints, without even an appointment for service after more than a week:
07-01-2019 02:06 PM
Hello, samvit,
Thank you for sharing your experience, although I do understand how it can be when an appliance is not working as intended. Laundry never seems to stop in my house, and that seems to be the same for many families. I can imagine you would want to have this resolved as quickly as possible. A leaking washer is certainly not ideal, and I would expect making an appointment for a service call would be a relatively simple process. I’m sorry that does not seem to have been the case for you. Our team would be happy to look further into this concern, to determine what actions have been taken thus far, and where we can go from here.
At your convenience, please send a private message with your full name, email address, and telephone number. Be sure to send this in a private message, by clicking the blue box next to my name below.
Kind regards,
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07-11-2019 08:18 AM
I’m looking for an email also. I’ve been redirected three times and am still on hold after 47 minutes with customer service!