05-28-2019 12:57 AM
05-28-2019 07:42 AM
Did you get the price agreement or the exchange in writing? Because its going to be their word against yours basically unless something was written at the time of service on what the next steps were potentially going to be.
Have you spoke to all levels of management and see what was up? A Best Buy rep may be able to look at what is going on here.
05-28-2019 09:33 AM
Welcome to the Best Buy Forums! Thank you for making your first post.
I can understand how it would be disappointing to believe that you may have been eligible for additional discounts with your exchange, only to be told differently when you visited the store. I apologize for any confusion that happened during your visit. My understanding is that, in most cases, the customer would be responsible for paying to upgrade, or for any difference due between the value of the item that is being exchanged and the item that would be purchased. Can you please clarify if the TV was being serviced under the manufacturer's warranty, or was it being serviced under a Geek Squad Protection plan?