02-26-2019 11:18 AM
Welcome to the Best Buy Community forums. I’m sorry to hear that your phone has a crack.
I’d be happy to take a look into this to see what may be possible. Please send me a private message, through the link in my signature, with your name, email address, phone number, and the order number or customer service PIN from the bottom of your receipt.
I should note that the manufacturer’s warranty on Samsung phones does not cover accidental damage, but a Geek Squad Protection Plan may. If you don’t have that Geek Squad Protection Plan, I can check to see if we may be able to do a repair for a fee.