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Posts: 1
Registered: ‎02-26-2019

Cracked / broken galaxy s9

I would like to talk to a customer support reprasenative about possible avenues to repair or replace my phone. If I could speak privately that would be great.
Posts: 7,183
Topics: 115
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Registered: ‎12-23-2016

Re: Cracked / broken galaxy s9

Hello, austin95,

Welcome to the Best Buy Community forums. I’m sorry to hear that your phone has a crack.

I’d be happy to take a look into this to see what may be possible. Please send me a private message, through the link in my signature, with your name, email address, phone number, and the order number or customer service PIN from the bottom of your receipt.

I should note that the manufacturer’s warranty on Samsung phones does not cover accidental damage, but a Geek Squad Protection Plan may. If you don’t have that Geek Squad Protection Plan, I can check to see if we may be able to do a repair for a fee.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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