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Visitor
Posts: 1
Registered: ‎07-08-2021

Coverage not showing up on account?

I purchased two cyber power pc’s and two screens almost 3 years ago. I bought protection plans for all four. I still have the confirmation email for each of the geek squad protections, including the cyberpowers, yet when I log into my account I only see protections for the screens. I would like to renew one of the cyberpower pc’s plan as it’s expiring soon (September) but can’t because they aren’t on my account.
Best Buy Employee
Posts: 2,421
Registered: ‎01-09-2015

Re: Coverage not showing up on account?

I’m not sure why they aren’t showing up, unless it wasn’t correctly attached to your My Best Buy account. If you’ve got the details for the plan, generally a call to Geek Squad can get it linked with your account. This isn’t necessary to utilized the plan for service, though. With that said, they haven’t haven’t offered Geek Squad Protection renewals for a few years now which might make the point moot.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Registered: ‎10-19-2020

Re: Coverage not showing up on account?

Hello there, Edwardcrough!

 

Thanks for joining our online community and messaging us for support! Jdogg836 did sum up most of it here, so I'll just add on to it. It sounds like you may have a few different rewards accounts. This means that the Geek Squad Protection Plans are on a separate one other than your main account, if that makes sense. If you'd like, I can take a look and make sure everything's good to go, which would be best for the future. I also have this issue right now and need to do the exact same thing, hah!

 

Now, like mentioned above, we have stopped the renewal option for Geek Squad Protection Plans across the board. This was mainly due to the fact that as time goes on, a lot of the components for a computer like this become hard to retrieve. That being said, I can still take care of the initial issue. But, I wouldn't be able to assist with extending those plans. If you'd like, please send me a Private Message and we can check that out. You can find the button to the right of my name. 

 

Thank you so much!

Caleb H|Social Media Specialist | Best Buy® Corporate
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