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Posts: 1
Registered: ‎07-26-2018

Copy of receipt

Hi, I bought a Samsung Galaxy S9 at Best buy in California, but unfortunately I got a touchscreen dead zone. It's looks like a known issue. To provide a repair I need the purchase receipt, but I lost it. Can you help me with a purchase receipt copy? What information I need provide to get a purchase receipt copy?
I'm from Brazil, so I can not go to the store to ask for this receipt.
Thanks in advance.

Posts: 9,122
Topics: 424
Kudos: 636
Solutions: 401
Registered: ‎09-29-2008

Re: Copy of receipt

Hello KleberGabriel,

 

Welcome to our community. Repair situations never occur at a good time and I was unhappy to hear your Samsung Galaxy S9 has developed a fault. I regret any inconvenience to you.

 

I'd be happy to look into getting a copy of your receipt to you if you will please send me a private message that includes the following:

  • Your full name
  • Your telephone number
  • The store where you made the purchase
  • The exact date of purchase
  • The full amount of the purchase in U.S. dollars including all items and tax
  • The items included in the purchase


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 9,122
Topics: 424
Kudos: 636
Solutions: 401
Registered: ‎09-29-2008

Re: Copy of receipt

Hello KleberGabriel,

 

I received your private message. Thank you for sharing the requested information.

 

Best Buy's Privacy Policy governs how we must protect our customers' valuable private information and under what conditions it may be shared. With apologies, since the purchase was made by your friend, I cannot provide a copy of the receipt to you. I would like to request that you ask your friend, the original purchaser, to contact us for further assistance.

 

I apologize for any further inconvenience this may represent. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!