02-01-2019 03:20 PM
02-01-2019 06:39 PM
Thank you for reaching out to us here on the Best Buy forum! Waiting for a repair to be completed is never a pleasant experience and I can definitely understand being disappointed if there is an unexpected delay. It is Best Buy’s intention to provide accurate information and if that hasn’t happened in your situation, I’m truly apologetic.
At this point, I’m glad that it sounds like your repair order may have moved into the completed status and should be making its way back to your original check-in store. While I cannot change what has already happened, as you mentioned you haven’t received any updates for a while, I do want to look into this to see what I can do to assist going forward. For me to do that, I’ll need some additional information from you. Please send your full name, phone number, email address, and repair order number to me in a private message by selecting that option from my signature below. I very much look forward to hearing back from you so I can begin looking into your repair order.