10-27-2021 07:03 AM
10-27-2021 01:33 PM
Thank you for visiting our online community. This is a great place to come for support, so I’m glad you’ve reached out to share your experience. It sounds like you had made plans to have some basic work done on your computer, although I understand the Geek Squad determined there may have been some functionality concerns. I’m sure that was an unwelcomed surprise, especially considering you mentioned the unit seemed to have been working fine. While I understand your recent appliance experience did not mirror our expectations, that is not a trend we would want reoccurring.
I would suggest speaking with a Geek Squad Agent at your local store, with the request they take another look at your computer. This would require you to schedule an appointment. If you need further support, you’re invited to send a Private Message, so I can gather more information. To send a Private Message, simply select the darker blue icon, which is located across from my signature.
Please know, after tomorrow, I will be unavailable for the next five days. If you do not receive an immediate response, I’d be happy to continue working with you, when I return.
11-04-2021 07:32 AM
11-04-2021 10:48 AM
Hello again, Jake46.
While it sounds like you’ve already discussed this with the team at your local Best Buy store, I’d still be interested in formally documenting your feedback, as we are extremely interested in continuously improving our service. You’re welcomed to send a Private Message, so I can gather the necessary information. My normal schedule is Sunday through Thursday, just so you know when to expect a response.