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Posts: 4
Registered: ‎06-30-2018

Computer repair question.

I purchased an Alienware r7 back in April this year. It froze today and now it doesn’t seem to want to boot back in to windows, asking for me to reset/restore it but it never finds anything to restore from or errors out. It would appear the hard drive has failed. Will bestbuy repair this free of charge or should I just save my time and go straight through dell?
Posts: 3,012
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Solutions: 148
Registered: ‎04-18-2017

Re: Computer repair question.

Greetings Celtic790-


Welcome the Best Buy forums and thank you for taking the time to reach out to us for your questions about your Alienware r7 computer!


I would not be able to let you know what charges may come from replacing the harddrive on your computer specific without seeing your order information first.  I was unable to locate any purchases made, using the email that was provided at registration, but I’m wanting to see what options are available.


Click the blue button in my signature line below to send your private message to me that contains your full name, phone number, email address, order number or customer service PIN from your purchase receipt. 



JJ|Social Media Specialist | Best Buy® Corporate
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