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New Member
Posts: 1
Registered: ‎01-11-2021

Complaint

l purchased a Maytag dryer and had a 3 year warranty.

After a year the dryer would stop drying and kept getting error codes: E03/E04.

Called Geeksquad who scheduled an appointment with a local repair company.

This repair company set up and appointment and didnt show up.  I stayed home from work to be home for no reason.

Called Best Buy again and told them i wanted someone else to come out as this company doesnt seem to want to keep their appointment.

Geeksquad said no problem.  Ten minutes later i got an email with an appointment scheduled for the same repair company.

I thought i will give it another shot.  December 2, 2020 they came out and looked at the dryer.  Said the thermistor is out and they would have to order parts.  Said it would take 3 days.  It is now 5 weeks later and this repair company still does not have the parts for the dryer.  We have had a broken dryer now for over a month.

I used Best Buy chat on 8 Jan and told them what was going on.  They scheduled a geeksquad tech to come out today 1/11/2021 between 8-12 to replace the dryer or give store credit. 

I stayed home again today from work and the geeksquad technician didnt show up.

I chatted with geeksquad and they kept disconnecting from me and couldnt give an answer why the technician didnt show up.  I called and the best buy representative kept putting me on hold and couldnt help me either.

Basically I bought a dryer from Best Buy and their warranty plan.  The dryer broke and I cant get anyone to come out to fix it.  I will never ever buy from Best Buy again.  Why do i have to come to a best buy forum to complain instead of having a phone number to call?  They make it as difficult as possible to make this right.  NOT HAPPY AT ALL! 

Posts: 54
Topics: 5
Kudos: 13
Solutions: 0
Registered: ‎08-02-2019

Re: Complaint

Welcome to our community, ergert,

 

Thank you for reaching out to us! A new dryer should provide many years of consistent use, and I’m sad to hear that yours may not be working as expected. My family uses ours serval times a week, and thankfully, we’re able to keep the sea of dirty socks at bay. I can understand your frustration if the part may be taking longer than expected, and I can understand your sense of urgency. Though it sounds like things haven’t gone to plan, I am glad that you invested in Geek Squad Protection (GSP) so that we can have options to assist you with your dryer.

 

Although multiple service appointments are never ideal, that may be necessary to service the appliance within the terms of the Geek Squad Protection (GSP) plan. These plans do include a no lemon benefit, and it may take several “qualified” repairs before the dryer could be exchanged for a new one under the terms of the GSP. I'd be happy to take a deeper look into your repair history and see what our options are. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

More on our GSP plans can be found here https://www.bestbuy.com/services/plans/termsconditions?CMP=ocss.

Scott|Social Media Specialist | Best Buy® Corporate
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