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New Member
Posts: 1
Registered: ‎01-10-2021

Complaint

I need help. I have been trying to reach a manager to speak to for over a month. Each time an associate tells me a manager will call within the hour, no one does. This has happened twice already. We purchased a Samsung dishwasher in May 2020. In October, the dishwasher started leaking. A geek squad tech (which we paid for a 5 year plan) came out and wasn’t sure why it was leaking but it solved the problem for a few weeks after a few adjustments. Then in December, it started leaking again. They sent the same technician out again (the only one that services our area) and he has no idea why it was leaking. He changed the seal around the door of the dishwasher and left. It continued to leak. I called Best Buy again and they referred me to Samsung because they didn’t know why it was leaking. The Samsung technician said it was an installation issue and leveled the dishwasher. After he left, it was STILL leaking. I called Samsung and they told me because it was an installation issue and that Best Buy was liable. I called Best Buy and they told me that a technician had to come out 3 times before we could get a refund or replacement. They wouldn’t count the time Samsung came out (even though they referred us to Samsung) so they sent the same Best Buy technician a THIRD time. Geek squad kept telling us only the technician can tell them to replace the dishwasher. The technician came again and he still doesn’t know what is wrong but is no guessing with different parts. He said he does not have the authority to say that it needs to be replaced. At this point, a dishwasher that is less than a year old hasn’t worked in months and has damaged my wood floors. I need to get this resolved ASAP. I want a refund or replacement, no longer a technician to keep coming and doing nothing.
Posts: 128
Topics: 0
Kudos: 11
Solutions: 5
Registered: ‎11-12-2018

Re: Complaint

Hello, Rduddy4.

 

Thank you for reaching out to us.

 

Choosing new appliances can be an investment in your home, and I’m sad to hear that things may not have gone as expected due to a leak.

 

We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened.

 

To get started, can you please send me a private message with your full name, email address, and phone number?

 

You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
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