02-08-2021 02:42 PM
02-09-2021 04:32 PM
Welcome to our Best Buy forum community and thanks for taking the time to create an account to share this experience with us.
Getting a new drone should be a time of excitement, so we are honored that you decided to purchase your new drone through us! That said, the experience you described does not match the one we wanted for you. Learning that a product is defective is stressful enough, so I'm sad to learn that your time in store only added to that rather than improving your experience.
I know I wouldn't be a fan of driving to a store 50 miles away to see if I can return a defective product, so I can understand why that wasn't a workable solution for you! I'd love the chance to look into this deeper to see what's possible now that it's outside of the Return & Exchange Promise.
For me to look into this deeper, can you please use the "Private Message" option in my signature below to send over your full name, phone number, and email address? If you have the receipt, the Customer Service PIN located near the bottom, or the order number would be helpful as well.