08-07-2018 04:57 PM
08-15-2018 09:33 AM
Discovering that your Geek Squad Protection Plan for your headset may have been cancelled without your knowledge is certainly concerning. Thanks for reaching out to us to share your experience trying to resolve this issue. I apologize for our delayed response, but would be delighted to see what insight I can share with you at this time.
Once a warranty has been cancelled reactivating it most likely won’t be an option moving forward. I’d be happy to review your call history, and the agents to you spoke to see how I may be able to help you moving forward if you’re still seeking some further assistance on this matter. Can you please send me a private message with your full name, phone number, and email address? You’re welcome to send me a private message by choosing the blue “Private Message” button next to my name at the bottom. Once I have those details I’d be happy to dig into this further for you. I look forward to your private message!