Add Product

Search Results:

New Member
Posts: 1
Registered: ‎08-07-2018

Complaint and issue is still not resolved

I have been trying to claim a warranty that I purchased online with my headset in Oct. 2017. I went to the store to claim the warranty and they told me that the warranty had been canceled and that they were unable to process the exchange (manager refused as well). they told me to call the phone support for geek squad to find out what was wrong. 
I have spoken to about 22 different associates over the phone-- 16 on the first day two weeks ago of my trying to resolve my issue and 6 people today. 
I have been transferred between at least 10 different departments and nobody is able to help and says its a different dept's issue.
1 Associate told me that he was able to file a report and that my warranty would be active in 7 to 10 days and I will be receiving an email when it is active. It has been 2 and a half weeks and I have had no email and the phone hub keeps transferring me again between geek squad and online purchases. 
TERRIBLE SERVICE and my is issue is still not resolved. 
Posts: 6,941
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: Complaint and issue is still not resolved

Hello ashss24,


Discovering that your Geek Squad Protection Plan for your headset may have been cancelled without your knowledge is certainly concerning. Thanks for reaching out to us to share your experience trying to resolve this issue. I apologize for our delayed response, but would be delighted to see what insight I can share with you at this time.


Once a warranty has been cancelled reactivating it most likely won’t be an option moving forward. I’d be happy to review your call history, and the agents to you spoke to see how I may be able to help you moving forward if you’re still seeking some further assistance on this matter. Can you please send me a private message with your full name, phone number, and email address? You’re welcome to send me a private message by choosing the blue “Private Message” button next to my name at the bottom. Once I have those details I’d be happy to dig into this further for you. I look forward to your private message!



Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!