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Posts: 7
Registered: ‎04-28-2017
Accepted Solution

Complaint about TotalTech

I'm not sure how to file a formal comaint, but I have an interesting scenario that I think should be considered as a TotalTech member.

I purchased a Rooma J7+ back in January this year. It stopped charging, working, etc.

My complaint is that I had to pay my $80 deductible even though this device is covered under a manufacturing warranty.

My advice to Best Buy is that they should honor the manufacture warranty. I should be receiving this fix free of charge, but I am not. Please take this into consideration for TotalTech members and for others in this situation. I basically wasted $80 for a repair that should be free and covered by warranty.
Posts: 11,574
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Registered: ‎11-10-2008

Re: Complaint about TotalTech

The manufacturer warranty is always used before a special coverage plan is used. At least Best Buy encourages it first before you use their warranty. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 7
Registered: ‎04-28-2017

Re: Complaint about TotalTech

Well, that didn't happen in my case. I even suggested this and was basically told the warranty doesn't cover everything (which I think is b.s.). Guess my geek squad guy wasn't well enough informed or trained then
Posts: 105
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Registered: ‎11-08-2021

Re: Complaint about TotalTech

Hello, ilikemypizza.


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your refund. I would be reaching out to someone if I was experiencing the same thing. As hockeycanuckjc mentioned, the manufacturer warranty should always be utilized first and foremost.


I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.



Jason|Social Media Specialist | Best Buy® Corporate
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