Best Buy Repair Support

[ilikemypizza]

I'm not sure how to file a formal comaint, but I have an interesting scenario that I think should be considered as a TotalTech member.

I purchased a Rooma J7+ back in January this year. It stopped charging, working, etc.

My complaint is that I had to pay my $80 deductible even though this device is covered under a manufacturing warranty.

My advice to Best Buy is that they should honor the manufacture warranty. I should be receiving this fix free of charge, but I am not. Please take this into consideration for TotalTech members and for others in this situation. I basically wasted $80 for a repair that should be free and covered by warranty.

[hockeycanuckjc Community Veteran]

The manufacturer warranty is always used before a special coverage plan is used. At least Best Buy encourages it first before you use their warranty. 

[ilikemypizza]

Well, that didn't happen in my case. I even suggested this and was basically told the warranty doesn't cover everything (which I think is b.s.). Guess my geek squad guy wasn't well enough informed or trained then

[JasonT-BBY Social Media Specialist · Accepted solution]

Hello, ilikemypizza.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your refund. I would be reaching out to someone if I was experiencing the same thing. As hockeycanuckjc mentioned, the manufacturer warranty should always be utilized first and foremost.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

Regards,