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Posts: 1
Registered: ‎12-06-2020

Complaint about Repairs

My Samsung tv started having screen issues, I have the protection plan on it, I called to schedule a repair, which took two weeks, the appointment was today 11/9 I took off work, the Geeksquad guys got here, and then found out the replacement part doesn't work either, they said it looked worse than what the tv does now.


So now I have to wait another week and a half for a new part, which means I am going to have to take off work again to get the repair, I tried to reschedule to the Nov 26th becaue I am off, but nothing was available.


I don't blame the repair guys, they had no idea the part was bad, but a new part to replace my damaged one turns out to be in worse shape then the one I have? Now I am wondering if I take off work again and this new part winds up not working as well.


Just aggravating that once the new appointment is done it will be a month since I called in the issue, and there is no guarantee this other part might not be bad as well.

Posts: 6,667
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Registered: ‎08-21-2017

Re: Complaint about Repairs

Welcome, Ray1967,


Thank you for taking the time to stop by our community forums and writing to us about your repair experience. I'm sure you're eager to get your TV back up and running and can understand your frustration that we were unable to complete this repair when expected. 


In general, the Geek Squad will order and use certified parts directly from the manufacturer for repair services. While I wish this part wasn't defective, I'm glad to hear that you've been able to schedule a follow-up repair appointment. Is there anything I can do to assist you at this time? Please let me know, I would be more than happy to help however I can.

AndrewB|Social Media Specialist | Best Buy® Corporate
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