10-16-2021 01:47 PM
10-20-2021 12:42 PM
We appreciate you visiting our online community, although I wish your first post had been related to a positive experience. Most of us use our phones daily, and I understand an imperfection on the screen would not be ideal. Best Buy is an Authorized Apple Service Provider, and our Geek Squad Agent should be following the Terms for AppleCare. There is a diagnostic process, which helps ensure the requested repair is covered. I apologize if this was not clearly explained.
I would love the opportunity to learn more about your experience, as well as to formally document your feedback. You're welcomed to send a Private Message, so I can gather the required information. To send a Private Message, simply select the darker blue icon, which is located across from my signature.