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New Member
Posts: 2
Registered: ‎03-12-2021

Complaint. Filed repairs needed of 2-14-21 for two appliances Samsung Washer & LG Refrigerator.

[ Edited ]

Claim #{removed per forum guidelines}Feb 16, PGC Mechanical came out and diagnosed both appliances & ordered parts. The washer parts came in but repairs to washer were not made til March 8th. The parts installed on washer did not repair the washer. The parts had not come in for refrigerator so AIG created a new claim for the refrigerator #{removed per forum guidelines}. On March 11th I was scheduled for repairs to refrigerator by Appliance Plus, nobody ever showed up to repair refrigerator. This company did not call to say they would not come out. Both 3rd party repair companies are irrespinsible, they do not answer their phones, no communication, unable to contact them. More than 5 complaints have been made to Geek Squad and AIG, I have spoken to 6 managers who have filed info. On my complaints & dissatisfaction of this whole experience. A month later both of my appliances still have NOT been repaired. Today alone I have made 4 calls to Best Buy I was transferred to & placed on hold with Jackie for 1 hr & 46 mins. She never responded back to me. i called again and was transferred to Brianna who was extremely rude, argumentive and not allowing me to explain what happened. We spent several more hours trying to communicate with Geek Squad to try to get some answers and resolution to getting our appliances repaired. Frustrating at the least that these 3rd party repair shops are not doing their best to make the repairs or to communicate with me the customer when they do not show up to make the repairs as scheduled. Its been 1 month and is a huge inconvenience. A new claim was submitted for the repairs to the washer Claim #{removed per forum guidelines}. AIG people I spoke to are Mikle, Samille, Betsy, Jules, Jackie and rude Brianna. I hope that Best Buy realuzes this is a negative reflection on the services they provide thru their extended warranty services.

Posts: 632
Topics: 27
Kudos: 114
Solutions: 29
Registered: ‎02-08-2019

Re: Complaint. Filed repairs needed of 2-14-21 for two appliances Samsung Washer & LG Refrigerator.

Hey there, Debbieaguayo1,

First and foremost, I'd like to give you a warm welcome to our community! I'm disheartened to hear about the circumstances of your joining, but I appreciate you taking the time to share your experience with our team here. I'd like the opportunity to learn more about what happened, and assist however possible!

To get started, can you please send me a private message that includes your full name, phone number, and email address? You can send me a secure message by using the blue button down below. I look forward to your response!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-12-2021

Re: Complaint. Filed repairs needed of 2-14-21 for two appliances Samsung Washer & LG Refrigera

[ Edited ]

Deborah {removed per forum guidelines}


Since Feb. 16, 2021 I have called various tech supports from Geek Squad & AIG. I have not received return calls except from Betsy. She did make an attempt to rectify the problem on her end for my Samsung Washer, but the 3rd part repairmen misdiagnosed my washer and needed to order several more parts. My washer remains inoperable to this date.

Posts: 632
Topics: 27
Kudos: 114
Solutions: 29
Registered: ‎02-08-2019

Re: Complaint. Filed repairs needed of 2-14-21 for two appliances Samsung Washer & LG Refrigera

While I appreciate you following up with our team regarding this, this certainly isn't the update I was hoping to hear. I'll be sending you a private message in a moment to gather the information needed to review this, so please keep an eye out for my message in your inbox.

Best Regards,
 

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!