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Posts: 1
Registered: ‎07-25-2018

Check for warranty

Hi i spilled water on my hp pavilion and i absolutely love that computer, i thought i bought a warranty but i have no idea how to check, if someone could please help me out it would mean the world to me! I leave for school in less than a month so it would be a great help!
Posts: 1,110
Topics: 37
Kudos: 14
Solutions: 35
Registered: ‎11-04-2014

Re: Check for warranty

Hello Mariaw

Welcome to the Best Buy forums, as of right now forums are alittle backed up so you might not get an official response for at least a day or two. I would recommend tomorrow morning to call your local Best Buy and speak with a Geek Squad Agent and ask if they can lookup your purchase to see if you might have any coverage.
The views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 3,262
Topics: 25
Kudos: 347
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Registered: ‎11-29-2016

Re: Check for warranty

Hey Mariaw,


Welcome to our forums!  My apologies for the delay in our reply to your post, as poprex911 has mentioned, we’re working through a bit of a backlog at the moment.  I really appreciate your patience while we reply to our customers as soon as we can, and I’ll be happy to answer your question regarding your Geek Squad Protection plan (GSP).


To review your GSPs yourself, you’ll want to start by logging into your account.  After logging in, you’ll want to look for the down arrow next to the “Hi, _______” tab.  After clicking on that arrow, you should see a dropdown that contains your recent purchases on the left, and your protection plans on the right.  If you’ve purchased a GSP with your HP Pavilion, this should appear in that screen.


Otherwise, I’m more than willing to look into your purchase history for you, to see if we can locate a GSP for your HP Pavilion.  For me to do so, I’ll ask you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


This should be enough for me to locate your purchase, and verify if there’s a GSP covering your HP Pavilion.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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