07-30-2018 02:45 PM
08-04-2018 09:24 AM
Purchasing a Geek Squad Protection for your phone is always a great idea in the event something would happen to your phone we’d be able to help you out. I recently experienced a battery life issue with my iPhone 6, and certainly understand how frustrating it can be. Thank you for posting to our community to share your frustration with using your plan. I appreciate the time you’ve taken to post your concerns to us, and for your patience while you had waited for our response.
As shared within the terms you agreed to that time of purchasing your Geek Squad Protection Plan the service fee of $149.99 was noted. You’re more than welcome to review those terms here. I’m sorry you were incorrectly advised over the phone, and in-store that a battery replacement may not spark that service fee. Select Best Buy store locations are Samsung Authorized Service Providers, and may be able to provide battery replacement in store for a lower cost. You’re welcome to see if there’s one in your area here. We appreciate your feedback as it allows us to address any training opportunities that may be available. Please let us know if you have any further questions.