11-12-2019 09:13 AM
I recently dropped my laptop which I bought in January 2017 and bought a 2-year geek squad plan. I looked upon my Best Buy account and didn't see my laptop listed. I was wondering if there was any way to find out if I'm still covered?
11-14-2019 10:40 AM
Thanks for creating a profile and connecting here on the Best Buy Forums. Accidents happen, so I can certainly understand you wanting to know if you are covered. You should be able to see any active Geek Squad Protection plans you have when logged in on BestBuy.com.
Additionally, if you purchased a 2-year plan in January of 2017, that plan would have expired in January of 2019.
11-14-2019 10:54 AM
Thanks for the quick reply. My mistake I purchased in Dec 2017 - Jan 2018. As I said, it looks like it is not hooked up to my profile, but I am sure I purchased it.
11-14-2019 11:10 AM
I’d be happy to take a look here on my end to see what answers I may be able to provide. To begin, please click on the blue button in my signature to send me a private message. There, please verify your full name, email, and phone number.