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New Member
Posts: 1
Registered: ‎06-29-2022

Can't repair, won't replace

I placed an order with Best Buy for 7 televisions last October for the house we were remodeling.  I ordered them at that time because of the uncertainty of availability at the time we would eventually need them when we moved into the house after it was done.  The items were delivered on 10/16 and put aside until we were ready to install them.  They sat there until last Monday, June 20th, when my installer was ready to put them up.  He put up one of the 50" TV's and moved on to one of the 75" TV's.  He got that one hung, plugged it in and immediately noticed something was wrong.  Big line down the middle of the screen.  At first, there seemed to be no physical damage to the screen or TV itself that would explain it.  Then we looked at the box.  There are 2 parallel lines running up and down the box ending with a large gash exactly where the damage is located on the TV.  He suggested I contact Best Buy, which I did.  The suggested I contact Samsung which I did. Samsung came out, saw the box and said to contact Best Buy again and let them know that this damage was caused somewhere between the store and delivery.  The repair guy looked at the TV just in case there was something he could do, but apparently it is beyond repair.  I called Best Buy again.  I was given the "it's been beyond 15 days" replace/refund  speech again.  When I explain that these TV's are just now being installed, noone wants to either believe me, or even give me the benefit of the doubt.  Why would I still have thisTV's box and all the other TV's still in their box if I was trying to pull something over on Best Buy.  The damage to the box and the TV was done by Best Buy and seems like they would at least hear me out, look at the pictures and listen to the Samsung repairman who saw that this TV had just come out the box and that Best Buy should do something to try and make it right.  

Posts: 31
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Kudos: 7
Solutions: 1
Registered: ‎11-08-2021

Re: Can't repair, won't replace

Good Morning, lsufan589

 

Thank you for reaching out to us on the Best Buy Community Forums. I have sent you a private message regarding your concerns over the damaged television. Please feel free to continue our conversation there.

 

Kindest regards,

Bobby|Social Media Specialist | Best Buy® Corporate
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