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New Member
Posts: 2
Registered: ‎10-26-2022

Can’t get a service call to the right city

My LG dishwasher has thrown an error code that requires service. Knowing modern appliances breakdown, I bought a 5 yr Geek Squad protection plan. For five days, I have called and talked to at least eight different associates in geek squad customer service trying to get this appointment scheduled. They schedule it, but not for the right location. I see the service address in the work order is wrong, call them back and we go through the process again and again! Last time, I begged for a manager or someone who really understand the systems, and was told there were no supervisors or managers available. And then, the associate implies there was no reason to call again because they can’t do anything. Instead, she was making a note in my record and the appointed service provider would call me. That would be wonderful, but I don’t believe it. When I called and they were busy, they promised an auto call back once an agent freed up, which I accepted (as other companies do that all the time). They never called back. If they can’t get an auto call back to work, I doubt someone is working the files and will call me back. So, I’ll try again.
I’m learning a lesson. An expensive lesson, because a 5 year plan wasn’t cheap.
Posts: 84
Topics: 1
Kudos: 17
Solutions: 5
Registered: ‎11-24-2021

Re: Can’t get a service call to the right city

Good Evening, DGZ.

 

Welcome to the Best Buy Forums.

 

Thanks for reaching out.  I understand why you'd be disappointed with the customer service you described. I'd love to assist and help get this matter resolved. I will be heading out of the office in a couple of minutes, but I will return tomorrow morning. Please send me a private message with you full name, phone number, and email, so that I can better assist you. You can send a private message by clicking the blue "privatemessage" button to the right of my signature.

 

Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎10-26-2022

Re: Can’t get a service call to the right city

THank you for willingness to assist.  I sent the private message.