10-26-2022 03:20 PM
10-26-2022 06:52 PM
Good Evening, DGZ.
Welcome to the Best Buy Forums.
Thanks for reaching out. I understand why you'd be disappointed with the customer service you described. I'd love to assist and help get this matter resolved. I will be heading out of the office in a couple of minutes, but I will return tomorrow morning. Please send me a private message with you full name, phone number, and email, so that I can better assist you. You can send a private message by clicking the blue "privatemessage" button to the right of my signature.